Last updated: January 24, 2025
At Nextlevelconsole, we are committed to providing a high-quality experience with every digital product offered on our platform. As our offerings primarily include fictional and digitally-delivered content, our return policy reflects the unique nature of these items while remaining fair and transparent.
1. Digital Products
All items sold through our platform are digital in nature. Once a product has been downloaded or activated, it is generally non-refundable, unless required by applicable consumer protection laws.
Please ensure that your system meets any stated requirements before completing a purchase.
2. Eligibility for Return or Exchange
We may consider a return or exchange under the following conditions:
- The product was purchased in error and has not been downloaded, accessed, or activated
- You experienced a technical issue that prevents product access and our support team was unable to resolve it
- The content delivered differs significantly from its description on the product page
Requests must be submitted within 14 calendar days of purchase and accompanied by proof of transaction.
3. How to Request a Return
To initiate a return request, please contact our support team via email at [email protected] and include the following:
- Full name and email used during purchase
- Order number
- Name of the product in question
- A brief explanation of the issue
Our team will respond within 2 business days with further instructions or clarification.
4. Refund Method
Approved refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider but typically take 5–10 business days.
5. Exceptions
Refunds are not available in the following cases:
- You simply changed your mind after completing the purchase
- The product was purchased under a promotion or discount marked as “non-refundable”
- Any attempt to misuse or abuse the return system
We reserve the right to limit or deny returns if we detect repeated refund requests from the same account or user.
6. Contact Us
If you have questions about this policy or need further support, please reach out to:
Nextlevelconsole
817 Harbour Rd, Esperance WA 6450, Australia
📧 [email protected]
📞 +61 8 9071 4100